Independent Health Complaints Advocacy

 

Who might need this: anyone who needs support to make a complaint about an NHS or NHS funded service.

 

An Independent Health Complaints Advocate is specially trained to help people through the NHS complaints process. It’s a statutory service which means that anyone making a complaint about the NHS has a right to advocacy support. People can have help from an advocate at any point in the complaints process.

 

What does an Independent Health Complaints Advocate do?

 

• Help the person understand the complaints process
• Support the person to make a complaint in writing
• Keep in touch with the person about progress with their complaint
• Attend complaints meetings with the person
• Help the person understand the outcome of their complaint
• Help people take their complaint to the Ombudsman if they are not happy with the result

 

Who can make a referral?

 

• Anyone who wants support from an advocate
• If you want to make a referral for someone else, you would need to get their permission first

To make a referral, or find out more about the support we can provide, please contact us on 0300 012 4212 or via email to: NHScomplaints@cloverleaf-advocacy.co.uk.